OUR PEOPLE
Board of Directors
Departments
Technology & Managed Services providing an outsourcing of IT management.
Customer Care & Helpdesk:
- To be single point of contact
- To receive analyze, register and classify the incidents
- To undertake an immediate effort in order to restore a failed IT Infra/Service as quickly as possible (according to SLA)
- To conduct the incident escalation management to technician or engineers
- To track and monitor all received incident
- To monitor, track and manage PM schedule
- To escalate issues or problems detected after the PM activities
- To gather & compile PM reports
Technology and Managed Services provides a comprehensive outsourcing of managed ICT services to customer.
- ICT high end servers & storage
- Virtualization and consolidation of server & storage
- Networking security & integration
- Desktop management and managed workplace
Delivering ICT solutions through well trained and experience personnel who had deployed various solutions and/or products. Develop custom-made applications or systems to suit client business operation, services by adopting new technology, in-house software & services products and vast combination of experience skills team in various software technology.
The services consist of implementation, maintaining and support of:
- Solution architecture
- System analysis & design, system development via structured programming
- Integration & migration services
Software Development and R&D
- PHP (Advanced Codeigniter Framework)
- Smartcard (Contact & Contactless)
- Android
Professional & Software Services provides software development life cycle from ground zero
Project management implementation approach based on PMP standard of ten knowledge area with forty-seven processes.
Initiating project by recognizing a project or phase should begin and committing to do so.
Ensuring the project objectives are met by monitoring and measuring progress and taking corrective action when necessary.
Planning to maintain a workable scheme to accomplish the business need that the project was undertaken to address.
Formalizing the acceptance of the project or phase and bringing it to an orderly end.
PreSales Support & Channel Services is comprised of two main units namely:
- PreSales Support
- Channel Services
PCS aims to understand what the customer needs, develop an initial view of the solution the customer needs, then tailor the product or service of our company to meet what the customer needs, explain (or help sell) this solution to the customer, help close the deal or sale and often stay on to ensure that the delivery team or product specialists that follow him provide the intended solution.
The services consist of streamlining of all the following activities within 3F group of companies with a proper bid team establishment and quality submission.
- Tender, proposal
- Quotation
- Varaiation Order (VO) Change Request (CR)
PCS is also responsible for Strategic Partnership Establishment, Strategic Partnership Management and Product Portfolio Management.
The special projects department is a department directly under the board of directors.
Undertakes specific projects and tasks assigned by the BOD
Building up the service delivery management services and organization
To centralize post project delivery support and activities
Specific technical, functional and organizational assistance, to other departments and projects
Administration Department’s function is to handle organization, planning and easement of standards. We also provide support for all tasks. We also provide support for all tasks; headquarter & at site.
Prepare documentations and needs for project management.
Registration & Licences, renew and keep track on licensing and company registration.
Responsible for the up keep and maintenance of our building, structural, electrical, mechanical and plumbing systems.
Manage the filing, storage and security of documents. Manage the repair and maintenance of computer and office equipment.
